Deliveries and returns

Every item you order from www.ledoux.store is meticulously made to order by our talented artisans.

Order process

Here is how the ordering process takes place to offer you a unique and personalized product:

Step 1 - Craftsmanship: As soon as we receive your order, our teams immediately notify our craftsman to begin manufacturing the item you have chosen. We believe in the power of craftsmanship to bring you unique, high quality creations.

Step 2 - Manufacturing time and shipping estimate: Once the craftsman has been informed of your order, you will receive an e-mail specifying the manufacturing time and the estimated shipping date. Each craft creation takes time, and we want you to be aware of the likely shipping date so that you can anticipate the receipt of your precious order.

Step 3 - Dispatch notification: When your order is ready to leave the workshop, we send you a dispatch notification. You will receive your package's tracking number to track its journey to your doorstep.

Returns and customer service

We make every effort to ensure that your shopping experience is pleasant and satisfying. However, since each item is custom made to your preference, we are unable to accept returns or exchanges unless there is a manufacturing defect or a major problem during delivery.

However, if you have any issues with your order or have any questions regarding our products, our customer service team is on hand to assist you. Do not hesitate to contact us via the " Contact Us " form on our site, and we will do our best to resolve any problems quickly.

At Ledoux Store, we are passionate about craftsmanship and customer experience, and we are committed to providing you with unique items, made with love, to bring a special touch to your daily life. Thank you for supporting our community of artisans and being part of our story.

Please note that manufacturing times may vary depending on the complexity of the item ordered and the number of orders being processed. We appreciate your patience and understanding.